Would you buy a Samsung mobile again if the previous handset was defective? The answer is NO. “Quality management” ensures superior quality products and services. Quality of a product can be measured in terms of performance, reliability and durability. Customers would return to your organization only if they are satisfied with your products and services. Make sure the end-user is happy with your product. Remember, a customer would be happy and satisfied only when your product meets his expectations and fulfills his needs. Understand what the customer expects from you? Find out what actually his need is? Collect relevant data which would give you more insight into customer’s needs and demands. Customer feedbacks should be collected on a regular basis and carefully monitored. Quality management tools help an organization to design and create a product which the customer actually wants and desires.
What is Quality Management?
Quality Management is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. It places strong focus on process measurement and controls as means of continuous improvement. Quality management can also be called Total Quality Management (TQM), it is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an increased number of happy and loyal customers.
Objectives of Quality Management
- Quality management ensures superior quality products and services.
- Quality management is essential for customer satisfaction which eventually leads to customer loyalty;
- Quality management tools help an organization to design and create a product which the customer actually wants and desires;
- Quality Management ensures increased revenues and higher productivity for the organization;
- Quality management helps organizations to reduce waste and inventory;
- Quality management ensures close coordination between employees of an organization.
Improving Quality Management
At its core, Quality Management (TQM) is a business philosophy that champions the idea that the long-term success of a company comes from customer satisfaction. How can an organization achieve this objective? Total Employee Involvement – employees are critical to the success of any organization’s objective. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. Now, let’s examine one quality management tool that can be used to empower your employees in creating, implementing, and achieving Quality Management objectives.
Lean Management Programs
Lean Management is a globally recognized Quality Management tool. The term Lean Management refers to an end to end business process and system for organizing and managing product development, manufacturing, operations, service, suppliers, customer relations, and the overall enterprise. Lean management is a method of running an organization, maximizing customer value and minimizing the areas of waste in processes; creating enhanced customer satisfaction and less wasted resources. This approach encourages continuous improvement, which is a long-term process where small changes are implemented systematically. These changes to processes are incremental and increases quality and efficiency.
Every organization’s Lean Management project is a continuous process and there are many ways to do this, but the two most prevalent are the 6 Sigma DMAIC (Do, Measure, Analyze, Improve and Control) method or the Deming PSDA (Plan, Study, Do, Act) Cycle. eTraining Institute provides online Lean Management training that can help and teach your employees how to reduce waste and increase efficiency for your organization.
Our Lean Management course can help you seize opportunities presented by a rapidly changing work-place, by preparing you with the skills modern organizations need to remain efficient.
e-Training Institute provides an online Quality Management Course, designed and developed under a tried and tested Unique Learning Framework that is proven to deliver 98.6% pass rate at first attempt. To view all Project Management related Training at giveaway prices, Visit eTraining Institute today. Remember to CREATE an ACCOUNT. It’s ABSOLUTELY FREE.